In general, our policy is to do everything we can to make our customers happy.
EXCEPT WHERE EXPRESSLY PROVIDED OTHERWISE BY JACOBS ONLINE LLC, THE MATERIALS ON THIS WEB SITE ARE PROVIDED "AS IS", AND JACOBS ONLINE LLC HEREBY DISCLAIMS ALL EXPRESS OR IMPLIED REPRESENTATIONS, WARRANTIES, GUARANTIES, AND CONDITIONS, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. JACOBS ONLINE LLC MAKES NO REPRESENTATIONS, WARRANTIES, GUARANTIES, OR CONDITIONS AS TO THE QUALITY, SUITABILITY, TRUTH, ACCURACY, OR COMPLETENESS OF ANY OF THE MATERIALS CONTAINED ON THE WEB SITE.
LIMITATION OF LIABILITY
JACOBS ONLINE LLC SHALL NOT BE LIABLE FOR ANY DAMAGES SUFFERED AS A RESULT OF USING, MODIFYING, CONTRIBUTING, COPYING, DISTRIBUTING, OR DOWNLOADING THE MATERIALS. IN NO EVENT SHALL JACOBS ONLINE LLC BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE (INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS, REVENUE, PROFITS, USE, DATA OR OTHER ECONOMIC ADVANTAGE), HOWEVER IT ARISES, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE PRODUCTS OR INFORMATION AVAILABLE FROM THIS WEB SITE, EVEN IF JACOBS ONLINE LLC HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. YOU HAVE SOLE RESPONSIBILITY FOR THE USE OF PRODUCTS OBTAINED FROM THIS WEBSITE AND ADEQUATE PROTECTION AND BACKUP OF DATA AND/OR EQUIPMENT USED IN CONNECTION WITH THE WEB SITE AND YOU WILL NOT MAKE A CLAIM AGAINST JACOBS ONLINE LLC FOR INJURIES, DAMAGE, LOST DATA, RE-RUN TIME, INACCURATE OUTPUT, WORK DELAYS, OR LOST PROFITS RESULTING FROM THE USE OF THE PRODUCTS OR MATERIALS. YOU AGREE TO HOLD JACOBS ONLINE LLC HARMLESS FROM, AND YOU COVENANT NOT TO SUE JACOBS ONLINE LLC FOR, ANY CLAIMS BASED ON OR RELATED TO THE USE OF THE WEB SITE OR PRODUCTS OBTAINED FROM JACOBS ONLINE LLC.
We will handle returns on a case by case basis. All merchandise is inspected before shipment. it is the responsibility of the purchaser to inspect packages received and to pursue remedial action from the carrier when there is damage to the packaging which would obviously be from shipping mishandling.
No item may be returned without a return authorization from Jacobs Online. That authorization will just be an email response to your email request. No RMA number and no return labels are issued by Jacobs Online LLC. If any wire has been removed from a coil or spool or has been unwound and rewound in any degree, it may not be returned. Spools will be accurately weighed to insure none has been removed. If found to be underweight or rewound, the item will not be refunded. Returns that are approved must be returned at the purchaser's expense and original shipping charges will not be refunded. The original shipping charge is what it cost to actually send the item regardless of whether it was listed as "free shipping" or not, in which case the shipping was actually included as part of the price. Returned transformers must be in the original box with the original packaging (brown box, not white USPS outer box), except for 25VA and 50VA transformers which are not shipped with an internal box. The 25Va and 50VA must be sent with plenty of padding to insure it arrives in original condition. Transformers and other electrical items must have the original wire ends. Devices that have been hooked up are not returnable. ALL RETURNED ITEMS MUST BE IN ORIGINAL CONDITION. A 20% restocking fee will be charged by deducting it from the refund amount along with the original shipping amount.
This policy is not intended to hinder honest people who may have ordered something by mistake but unfortunately is necessary due to those few who want us to pay for their mistakes or who don't want to pay for their trial and error design approach.
Using a forwarding service?
Please contact us for the extra charge for a tracking number. We are not responsible for orders shipped through a forwarding service and will not replace those orders if they do not arrive (often they are just very late). You will need a tracking number for proof to your forwarding service that it arrived to them and they are responsible if you do not receive it. In our experience, forwarding services are not very reliable.
We will be glad to cancel any order with no charge as long as the item has not been shipped. Since we also try to get orders out the same day they are received, there is usually a very limited window of opportunity to cancel orders. Any order shipped cannot be cancelled and will be treated as a return per the above section.
We spend a great deal of time and effort looking for suppliers that offer products at the best prices. We also buy in the largest quantity practical for us to receive the best price and pass it on to you. Price increases are a way of life and when a supplier raises our prices, we are forced to pass them on. Therefore, we reserve the right to change prices without notice.
We are always open to and appreciate suggestions on how to improve the web site, service, products to carry, etc. To submit a suggestion, send an email to firstname.lastname@example.org.